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Our Published Policies

• Privacy Policy — How we collect, use, and protect your personal information
• Refund Policy — Our standards for returns, exchanges, and refunds
• Shipping Policy — Shipping methods, timeframes, and costs
• Payment Policy — Accepted payment methods and security standards
• Cookie Policy — How we use cookies and tracking technologies
• Accessibility Statement — Our commitment to an inclusive shopping experience

Important: If you do not agree with any part of these Terms of Service or any of the policies listed above, you must immediately stop using our website and refrain from placing any orders. Continued use of attaremporium.com constitutes your ongoing acceptance of these terms as they exist at the time of each visit.

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• You will not use our products or services for any unlawful purpose or in violation of any applicable local, state, federal, or international law or regulation
• You will not use our website to engage in fraudulent activity, including providing false information about yourself or your payment method
• You are not located in a country subject to a United States government embargo or trade sanction, and you are not on any United States government list of prohibited or restricted parties
• You will not use our services to purchase products for the purpose of unauthorized resale or commercial redistribution without our prior written agreement

Right to Refuse Service

We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion, for any reason, at any time. This includes situations where we believe a customer is violating these Terms of Service, engaging in fraudulent activity, or abusing our policies. If we refuse or cancel your order, we will notify you and issue a full refund for any payment already received.

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Service Availability

Website access: Our website is available to browse 24 hours a day, 7 days a week. We do not guarantee continuous, uninterrupted access and may need to temporarily suspend the website for maintenance or updates.

Order processing: Orders are processed Monday through Friday, 9:00 AM to 5:00 PM Pacific Time (PT). Orders placed outside of these hours, or on weekends or public holidays, will be processed on the next available business day.

Service modifications: We reserve the right to modify, suspend, or discontinue any product, feature, or aspect of our service at any time. If a discontinuation affects a product you have already ordered and paid for, we will contact you immediately and provide a full refund if the order cannot be fulfilled as described.

Data Transmission Notice: When you use our website, certain information you submit — such as your name, address, and order details — may be transmitted over the internet. All credit card and payment information is always encrypted during transmission using industry-standard SSL/TLS technology. We never transmit or store unencrypted payment card data.

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What Each Product Listing Includes

• Product name: A clear, accurate identifier without sensational or misleading language
• Detailed description: Scent profiles, notes, and origins written by our team based on actual product knowledge
• Technical specifications: Volume, concentration, materials, and other relevant details sourced from the artisan or manufacturer
• Authentic photographs: Real images of the actual product we sell
• Current pricing: The price you will pay, shown in United States Dollars (USD), excluding applicable sales tax
• Stock availability: Up-to-date inventory status so you can make an informed purchase decision

Fragrance Safety Notice

Our products are intended for external use on skin and clothing only. Do not ingest. Before full application, perform a patch test on a small area of skin and discontinue use if irritation occurs. If you have known fragrance allergies, sensitivities, or skin conditions, please review all listed ingredients carefully before purchase.

If you are pregnant or nursing, consult your healthcare provider before use. Keep products away from eyes and mucous membranes. Attar Emporium is not responsible for individual allergic or adverse reactions to our products. Use at your own risk and discretion.

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Pricing Standards

Currency: All product prices displayed on attaremporium.com are in United States Dollars (USD).

Prices exclude sales tax: The prices shown on our product pages do not include sales tax. Applicable sales tax will be calculated based on your delivery address and clearly displayed at checkout before you submit payment.

Shipping costs: Shipping fees are separate from the product price and are calculated at checkout based on your location and selected shipping method. Please refer to our Shipping Policy for full details.

No hidden fees: The total shown at the final checkout screen — including product price, shipping, and applicable sales tax — is the total amount you will be charged. No fees are added after your order is submitted.

We accept the following payment methods through our secure checkout, powered by Shopify Payments, PayPal, and Stripe:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover
• Digital Wallets: Apple Pay, Google Pay, Shop Pay, PayPal
• Security: All transactions are SSL/TLS encrypted and PCI DSS compliant. We do not store your complete card details on our servers.

Pricing Errors: In the rare event that a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel that specific order after notifying you of the error. We will always contact you before taking any action and will give you the option to proceed at the correct price or receive a full refund. We will never charge you an amount different from what you approved at checkout.

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What Happens After You Place an Order

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Key Shipping Points

• Domestic shipping (USA): We ship via USPS, UPS, and FedEx. Standard, expedited, and priority options are available. Costs are calculated at checkout. Free shipping thresholds may apply — see checkout for current offers.
• International shipping: We ship to many countries worldwide. International transit times vary by destination. Import duties and customs fees are the buyer's responsibility and are not included in our prices.
• Delivery address accuracy: You are responsible for providing a complete and accurate delivery address at checkout. We are not liable for failed deliveries caused by an incorrect or incomplete address provided by you.
• Risk of loss: Risk of loss and title for items purchased from Attar Emporium passes to you upon delivery to the carrier. We are not responsible for packages lost, stolen, or damaged after confirmed delivery to the address provided.
• Tracking: A tracking number is provided in your shipping confirmation email for all domestic orders. Tracking availability may vary for international destinations.

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Summary of Return Terms

• Returns must be initiated within 30 days of delivery by contacting us at info@attaremporium.com
• Items must be unused, unopened, and in original condition with all original packaging intact
• Opened, used, or partially used fragrances cannot be returned for hygiene reasons
• Refunds are issued to the original payment method within 5–10 business days of receiving the returned item
• Return shipping costs are the customer's responsibility unless the return is due to a defective product or our error
• Do not send items back without prior authorisation — unauthorised returns may not be accepted

Your Consumer Rights: Nothing in our return or cancellation policies limits any rights you may have under applicable United States federal or state consumer protection laws. If you have a concern, please contact us and we will work with you to resolve the matter fairly.

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Information You Are Required to Keep Accurate

• Full legal name: Your real name as it appears on your payment method
• Delivery address: A complete, valid delivery address. Include your apartment or unit number if applicable.
• Email address: A valid email address that you actively monitor, as all order updates and customer service responses are sent by email
• Payment details: Current, valid payment information. Submitting payment details you are not authorised to use may constitute fraud.
• Account information: If you have created an account, you are responsible for maintaining the confidentiality of your password and for all activity under your account

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Additional Prohibited Conduct

• Infringe upon our intellectual property rights or those of any third party
• Submit false, misleading, or fraudulent information in any form on our website
• Collect or track the personal information of other users
• Engage in unauthorized data mining or data extraction
• Purchase products in bulk for resale without our prior written agreement

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Limited Licence — What You May Do

• Access and use our website for personal, non-commercial purposes
• View and print product information for your personal records
• Share links to our website or specific product pages on social media

What You May Not Do

• Copy, reproduce, or distribute our content without written permission
• Use our trademarks, logos, or brand name without authorisation
• Use our product images or descriptions on third-party platforms without our consent
• Attempt to reverse-engineer or extract the source code of our website

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• Shopify — our e-commerce and checkout platform
• PayPal and Stripe — payment processing
• USPS, UPS, FedEx — shipping carrier tracking integrations
• Instagram — social media content embeds

No Liability for Third-Party Websites

We have no control over the content, privacy practices, terms, or security of any external website. We are not responsible for any loss or harm arising from your interaction with any third-party website accessed through a link on our site.

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Licence to Use Your Submissions

By submitting a review, comment, or other content to us, you grant Attar Emporium a non-exclusive, royalty-free, perpetual, and worldwide licence to use, reproduce, publish, distribute, and display your submission in connection with our business — for example, displaying your review on our product page or in our marketing materials.

We will not use your submission in any way that misrepresents your words or is deceptive to other customers. We will not sell your submission to third parties.

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Privacy Policy Links

• Privacy Policy — Complete information on what data we collect, how we use it, and your rights
• Cookie Policy — How we use cookies and tracking technologies on our website
• Accessibility Statement — Our commitment to an inclusive and accessible shopping experience

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What We Do When We Discover an Error That Affects Your Order

• We will contact you as soon as the error is identified using the email address provided at checkout
• We will explain the nature of the error clearly and honestly
• We will offer you a choice: proceed with the corrected information, choose an alternative, or cancel your order for a full refund
• We will process any refund due to you promptly upon your decision
• We will correct the error on our website immediately to prevent it from affecting future customers

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Our Guarantee

We guarantee that every product we ship will match its description on our website at the time of your purchase. If it does not, our Refund Policy provides your remedy. Nothing in this disclaimer limits or removes any statutory rights you may have under applicable United States federal or state consumer protection law.

Statutory Rights Not Affected: These disclaimers apply to the maximum extent permitted by applicable law and do not limit your rights as a consumer under United States federal or state law.

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Damages We Are Not Liable For

• Indirect or consequential damages: Including lost profits, loss of business opportunities, or loss of anticipated savings
• Allergic reactions or skin sensitivities resulting from use of our products
• Dissatisfaction with fragrance due to the subjective nature of scent perception
• Third-party actions: Damages caused by shipping carriers, payment processors, or other third-party service providers
• Website unavailability: Loss arising from temporary unavailability of our website due to maintenance or technical issues

Maximum Liability Cap: In any situation where we are found legally liable, our total financial responsibility to you will not exceed the amount you paid for the specific product or service that gave rise to your claim, or $100 USD, whichever is less.

What We Remain Fully Responsible For

• Delivering products that match their descriptions as published on our website at the time of purchase
• Replacing or refunding defective products in accordance with our Refund Policy
• Protecting your payment information through industry-standard encryption and secure processing
• Operating our business honestly and transparently in full compliance with applicable laws

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• Your violation of any provision of these Terms of Service
• Your violation of any applicable law or regulation in connection with your use of our website or products
• Your infringement of any third party's rights, including intellectual property rights or privacy rights
• Any content you submit to our website that is false, misleading, defamatory, or unlawful
• Any fraudulent or unauthorised activity conducted through your account or using your payment credentials

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How We Notify You of Changes

Date stamp: The "Last Updated" date at the top of this page is always updated when we make any change.

Material changes: For changes that substantially affect your rights or our obligations, we will post a notice on our website and may send an email to registered customers with at least 14 days' notice before such changes take effect.

Minor changes: Typographical corrections and non-substantive clarifications will be made without advance notice, but the "Last Updated" date will be revised.

Continued Use Means Acceptance: Your continued use of our website after any change takes effect constitutes your acceptance of the updated Terms of Service. We recommend reviewing this page periodically, especially before placing a new order.

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Governing Law and Jurisdiction

Applicable law: These Terms of Service and all transactions between you and Attar Emporium are governed by and construed in accordance with the laws of the State of California, United States of America, without regard to its conflict of law principles.

Venue: Any formal legal action that cannot be resolved through our dispute resolution process shall be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.

Arbitration: If informal resolution fails, disputes may be submitted to binding individual arbitration under the rules of the American Arbitration Association (AAA), conducted in California. You waive any right to participate in a class action lawsuit or class-wide arbitration against Attar Emporium.

External Consumer Protection Resources

• Federal Trade Commission (FTC): www.ftc.gov
• Better Business Bureau (BBB): www.bbb.org
• California Attorney General: oag.ca.gov

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Complete Business & Contact Details