Introduction and Scope

This Privacy Policy applies to Attar Emporium, operating at www.attaremporium.com and our physical location at 4001 Inglewood Avenue, Building 101, Suite 313, Redondo Beach, California 90278, United States.

This policy explains how we collect, use, share, retain, and protect information when you visit our website, place an order, contact customer support, join our newsletter, interact with our social media, or participate in our B2B wholesale program.

By using our services, making a purchase, or engaging with our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect information you provide directly to us when you place an order, create an account, contact us, subscribe to our email list, or otherwise interact with Attar Emporium.

Personal information you provide

• Name, email address, phone number, billing address, and shipping address.
• Order details, purchase history, product preferences, and customer support messages.
• Business information submitted through wholesale or B2B enquiries.
• Newsletter subscription details and marketing communication preferences.

Information collected automatically

• Device information, browser type, IP address, pages viewed, referring pages, and website usage activity.
• Cookie data, analytics information, and advertising interaction data.
• Approximate location information based on your device, browser, or IP address.

How We Use Your Information

We use your information to operate our business, provide our products and services, improve your shopping experience, and comply with legal requirements.

• To process orders, payments, shipping, returns, refunds, and customer support requests.
• To send order confirmations, delivery updates, account notices, and service messages.
• To respond to product questions, order issues, wholesale enquiries, and general requests.
• To improve our website, product selection, customer experience, and internal operations.
• To send marketing emails, offers, product updates, or promotions when you have opted in.
• To detect fraud, protect our website, prevent misuse, and comply with applicable laws.

How We Share Your Information

We do not sell your personal information to third parties. We may share limited information with trusted service providers who help us operate our business and deliver services to you.

• Shopify, which powers our online store and checkout experience.
• Payment processors such as Shopify Payments, Stripe, PayPal, Apple Pay, Google Pay, and Shop Pay.
• Shipping carriers and fulfilment partners used to deliver your order.
• Email, analytics, customer support, fraud prevention, and advertising service providers.
• Legal authorities if required by law, court order, legal process, or to protect our rights and safety.

Service providers are expected to use your information only for the services they provide to us and to protect it appropriately.

International Data Transfers

Attar Emporium is based in the United States and serves customers in the United States, United Kingdom, Canada, Australia, Japan, Mexico, and other select international locations.

When you use our services, your information may be transferred to, stored in, or processed in countries other than your own. Where required, we use appropriate safeguards designed to protect your information during these transfers.

Data Security

We use reasonable administrative, technical, and organisational measures to help protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system is completely secure. You are responsible for keeping your account login details confidential and notifying us if you believe your account or personal information has been compromised.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfil orders, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, and our legitimate business needs.

Your Privacy Rights

Depending on your location, you may have certain privacy rights regarding your personal information.

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of eligible personal information.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing communications.
• Request a copy of your information in a portable format where applicable.

To exercise these rights, contact us at info@attaremporium.com.

California Privacy Rights and Opt-Out Requests

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know, access, correct, delete, and opt out of certain data sharing or targeted advertising activities.

We do not sell your personal information for money. If any activity is considered a “sale” or “sharing” under applicable law, you may request to opt out by contacting us at info@attaremporium.com.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences, analyse traffic, improve performance, understand customer behaviour, and support marketing or advertising activities.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality, checkout performance, or your shopping experience.

Third-Party Links and Services

Our website may contain links to third-party websites, platforms, payment services, social media pages, or external tools. We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of any third-party services you visit or use.

Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children under the age required by applicable law.

If you believe a child has provided us with personal information, please contact us so we can review and remove the information where required.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, technology, or data practices.

When we update this policy, we will revise the “Last Updated” date. Continued use of our website or services after changes are posted means you acknowledge the updated policy.

Complaints and Regulatory Contacts

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve your concern.

Depending on your location, you may also have the right to contact your local privacy, consumer protection, or data protection authority.