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Order Cutoff Time & Processing Timeline:To ensure the fastest possible processing and dispatch, we observe a daily order cutoff time of 12:00 AM (GMT-08:00) Pacific Standard Time (Los Angeles). Orders placed before 12:00 AM: Will be processed and dispatched the same business day. Orders placed after 12:00 AM: Will be processed and dispatched the following business day. Weekend & Holiday Orders: Orders placed after the cutoff time on Friday, or anytime during Saturday and Sunday, will be processed on the following Monday (or the next business day if Monday is a public holiday). All orders are carefully processed and prepared for shipment within 1–3 business days of receiving your order.

• Order Verification: We verify your payment and shipping information
• Quality Check: Each product is inspected to ensure it meets our quality standards
• Secure Packaging: Products are carefully packaged to prevent damage or leakage during transit
• Label Preparation: Shipping labels and documentation are prepared
• Handoff to Carrier: Your package is transferred to the shipping carrier

• Processing time begins on the first business day after your order is placed
• Orders placed on weekends or holidays are processed on the next business day
• Business days are Monday through Friday, excluding US federal holidays
• High-volume periods (holidays, special sales) may result in slightly longer processing times — we will notify you if delays occur
• Custom or special orders may require additional processing time

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Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3–7 business days	Calculated at checkout FREE on orders $75+
Expedited Shipping	2–3 business days	Calculated at checkout
Overnight / Express Shipping	1 business day	Calculated at checkout

Important: Delivery times are estimated and calculated from the date of shipment, not the order date. Actual delivery may vary based on carrier performance, weather conditions, and destination.

Countries We Ship To:

Don't see your country? Contact us at info@attaremporium.com — we may be able to accommodate special shipping requests.

Destination	Estimated Delivery Time	Shipping Notes
Canada	7–14 business days	Customs processing may add 2–5 days
United Kingdom	10–18 business days	VAT and duties may apply
Australia	12–21 business days	GST and customs fees may apply
Japan	10–16 business days	Efficient customs processing
Mexico	8–15 business days	Customs processing varies by region

• Customs and Duties: International customers are responsible for all customs duties, import taxes, VAT, GST, and any other fees imposed by their country
• Customs Delays: Delivery times may be extended due to customs processing, inspections, or local holidays
• Shipping Restrictions: Some countries restrict or prohibit the import of fragrance products — please verify that perfume oils can be imported to your country before ordering
• Accurate Information: Ensure your shipping address, phone number, and customs information are accurate to avoid delays
• Tracking: International tracking may be limited once the package enters your country — local postal service tracking may be required

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• Package weight and dimensions
• Destination address (domestic or international)
• Selected shipping method (standard, expedited, or overnight)
• Current carrier rates
• Any promotional discounts or offers

🎁 FREE Standard Shipping on Orders $75 or More!

Eligibility Requirements:

• Shipping address must be within the United States (including Alaska and Hawaii)
• We offer free standard shipping on all US orders with a subtotal of $75.00 USD or more after all discounts and coupon codes have been applied, before taxes and fees.

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• Shipping Confirmation Email: Contains your tracking number and carrier information
• Tracking Link: Direct link to track your package on the carrier's website
• Estimated Delivery Date: Provided by the carrier (subject to change)

1. Check your email for the shipping confirmation from Attar Emporium
2. Click the tracking link or copy the tracking number
3. Visit the carrier's website (USPS, UPS, FedEx, etc.)
4. Enter your tracking number to see real-time updates

• Tracking information may take 12–24 hours to appear in the carrier's system after you receive the notification
• Tracking updates occur at each scan point during transit
• For international orders, tracking may show limited information once the package enters the destination country
• If tracking hasn't updated in 3–4 days, please contact us

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Important Notice

Customers are responsible for providing complete and accurate shipping addresses. Please double-check all information before completing your order.

• Full recipient name
• Complete street address (no abbreviations if possible)
• Apartment, suite, or unit number (if applicable)
• City, state/province
• ZIP/postal code
• Country
• Valid phone number

• Before Shipment: Contact us immediately at info@attaremporium.com and we will update the address if the order hasn't been processed
• After Shipment: Contact the carrier directly to request address correction (fees may apply)
• Undeliverable Packages: If a package is returned due to an incorrect address, you will be responsible for reshipping costs
• Lost Packages: We are not responsible for packages delivered to incorrect addresses provided by the customer

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If Tracking Shows "Delivered" but You Haven't Received It:

1. Check all possible delivery locations (front door, back door, porch, mailbox, garage)
2. Check with neighbours in case it was delivered to the wrong address
3. Contact the carrier to verify delivery location and request investigation
4. Wait 24–48 hours as sometimes packages are marked "delivered" prematurely
5. If still not located after 48 hours, contact us at info@attaremporium.com

Filing a Claim:

• Contact the shipping carrier to file a claim for lost or stolen packages
• We will provide necessary documentation to support your claim
• Consider filing a police report for stolen packages (may be required for insurance claims)
• Purchase shipping insurance for high-value orders for extra protection

1. Inspect Immediately: Check the package and products upon delivery
2. Document Damage: Take clear photos of the shipping box and any visible damage, the packing materials inside, the damaged products, and all angles showing the extent of damage
3. Contact Us Within 48 Hours: Email info@attaremporium.com with your order number, photos of the damage, and a description of what was damaged
4. Keep All Materials: Don't discard the box or packing materials until the claim is resolved

Our Response:

• We will review your claim within 1–2 business days
• If the damage occurred during shipping, we will send a replacement or issue a refund
• We may file a claim with the carrier on your behalf
• Shipping costs for replacement items will be covered by us

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• Weather Events: Hurricanes, snowstorms, floods, etc.
• Carrier Issues: Equipment failures, staffing shortages, volume overload
• Customs Delays: International shipments may be held for inspection
• Peak Seasons: Holidays and sales events (Black Friday, Christmas, etc.)
• Address Issues: Incorrect or incomplete address information
• Failed Delivery Attempts: No one available to sign or receive package
• Restricted Delivery Areas: Remote or difficult-to-access locations

• Monitor all shipments for unusual delays
• Contact carriers to investigate tracking issues
• Notify you if we identify a significant delay
• Provide updates and work toward resolution

Please note: We cannot control carrier performance, weather, or customs processing times. Estimated delivery dates are provided by carriers and are not guaranteed.

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• Secure Bottles: Bottles are checked to ensure caps are tightly sealed
• Protective Wrapping: Products are wrapped in bubble wrap or protective padding
• Leak Prevention: Bottles are sealed in plastic bags to prevent leakage
• Cushioning: Adequate padding materials protect products during transit
• Sturdy Boxes: We use appropriate box sizes and quality materials
• Clear Labeling: Packages are properly labeled for handling

• Fragrance oils are sensitive to extreme temperatures
• We ship year-round but cannot control outdoor storage during transit
• Extreme heat or cold will not damage the fragrance quality but may affect consistency temporarily
• Allow products to reach room temperature before use if shipped in extreme weather

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• Bulk order discounts on shipping
• Freight shipping for large orders
• Regular delivery schedules
• Commercial address delivery
• Custom packaging options

For more information about our B2B program and wholesale shipping options, please contact us directly at info@attaremporium.com with the subject line "B2B/Wholesale Inquiry."

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Shipping Contact Details