Shipping policy
Terms of Service
These Terms of Service explain the rules, responsibilities, and legal conditions that apply when you use Attar Emporium, browse our website, place an order, or interact with our services.
By using our website, you agree to follow these terms and all applicable laws.
You are responsible for accurate order, payment, billing, and shipping details.
These terms are governed by the laws of the State of California, USA.
Agreement to These Terms
By accessing any page of www.attaremporium.com, placing an order, creating an account, contacting us, or using any service provided by Attar Emporium, you agree to be bound by these Terms of Service.
If you do not agree with these terms, please do not use our website or services.
Who May Use Our Website
You must be at least the age of majority in your place of residence, or have permission from a parent or legal guardian, to use this website and make purchases.
By using our website, you confirm that you are legally permitted to enter into these terms and that any information you provide is accurate, current, and complete.
Our Business & Services
Attar Emporium is a curated online destination for premium attar and perfume oils, operated by Innovative Commerce Company LLC.
We offer fragrance oils, related product information, customer support, wholesale or B2B enquiries, and ecommerce services through our Shopify-powered website.
Product Information & Accuracy
We make reasonable efforts to display product descriptions, fragrance notes, prices, images, sizes, availability, and other information accurately.
However, we do not guarantee that all website content will always be complete, current, or error-free. We may correct errors, update product details, revise pricing, or cancel orders affected by obvious mistakes where permitted by law.
Pricing, Tax & Payment
Product prices are displayed in the currency shown on our website and may change without prior notice. Taxes, shipping fees, duties, or other charges may be calculated at checkout where applicable.
We accept payment through approved payment providers including Shopify Payments, Stripe, PayPal, Apple Pay, Google Pay, Shop Pay, and other available checkout methods.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Orders & Order Processing
When you place an order, you are making an offer to purchase the selected products. Order confirmation does not guarantee acceptance if there is a pricing error, stock issue, payment failure, suspected fraud, or other valid reason.
We reserve the right to refuse, cancel, or limit orders where necessary, including orders that appear fraudulent, abusive, or in violation of these terms.
Shipping & Delivery
We aim to process and ship orders promptly and safely. Delivery times may vary depending on destination, carrier availability, customs processing, weather, holidays, or other factors outside our control.
Full shipping details, timelines, international shipping rules, tracking information, and delivery responsibilities are explained in our Shipping Policy.
Returns, Refunds & Cancellations
Returns and refunds are handled according to our Return & Refund Policy. Because fragrance oils are personal-use products, items must meet specific hygiene and condition requirements to be eligible.
Order cancellations may only be possible before processing or fulfilment begins. Once an order has shipped, it may need to follow the return process.
Billing & Account Information
You agree to provide current, complete, and accurate billing, shipping, contact, and payment information when placing an order.
We are not responsible for delays, failed deliveries, or order issues caused by incorrect or incomplete information provided by the customer.
Acceptable Use of Our Website
You agree to use our website only for lawful, respectful, and authorised purposes.
- You may not interfere with website security, functionality, or performance.
- You may not use bots, scrapers, crawlers, or automated tools without permission.
- You may not submit false, abusive, misleading, defamatory, or fraudulent information.
- You may not use our website to infringe the rights of Attar Emporium, customers, or third parties.
Intellectual Property
All content on our website, including product descriptions, photographs, graphics, logos, layout, branding, written content, and design elements, is owned by or licensed to Attar Emporium unless otherwise stated.
You may not copy, reproduce, modify, distribute, republish, sell, scrape, or exploit any website content without our prior written permission.
Third-Party Links & Tools
Our website may include links to third-party platforms, payment processors, shipping tools, apps, social media pages, or external resources.
We are not responsible for third-party websites, tools, privacy practices, content, availability, or actions. You should review their policies before using them.
User Submissions & Feedback
If you submit reviews, comments, testimonials, photos, feedback, messages, or other content, you confirm that your submission is truthful, lawful, and does not violate any third-party rights.
By submitting content to us, you grant Attar Emporium permission to use, display, edit, reproduce, or publish that content for business, marketing, support, or website-related purposes where allowed by law.
Privacy & Personal Information
Your privacy is important to us. The personal information you provide when using our website is handled according to our Privacy Policy.
By using our website, you acknowledge that your information may be collected, used, stored, and shared as described in our Privacy Policy.
Errors, Inaccuracies & Corrections
Occasionally, information on our website may contain typographical errors, inaccuracies, omissions, pricing mistakes, product availability errors, or outdated details.
We reserve the right to correct errors, update information, cancel affected orders, or make changes without prior notice, including after an order has been submitted, where permitted by law.
Disclaimer of Warranties
Our website, services, and content are provided on an “as is” and “as available” basis. We do not guarantee that the website will always be uninterrupted, secure, error-free, or fully accurate.
Product experience may vary based on personal preference, skin chemistry, application method, environment, and storage conditions.
Limitation of Liability
To the maximum extent permitted by applicable law, Attar Emporium, Innovative Commerce Company LLC, its owners, employees, suppliers, service providers, and affiliates shall not be liable for indirect, incidental, special, consequential, punitive, or similar damages.
This includes damages relating to website use, product misuse, shipping delays, loss of data, lost profits, business interruption, unauthorised access, or events outside our reasonable control.
Indemnification
You agree to indemnify, defend, and hold harmless Attar Emporium, Innovative Commerce Company LLC, its owners, employees, contractors, suppliers, partners, and service providers from claims, losses, damages, costs, or expenses arising from your misuse of our website, violation of these terms, or infringement of third-party rights.
Modifications to These Terms
We may update or modify these Terms of Service at any time to reflect changes in our business, website, legal requirements, services, or policies.
When changes are made, the “Last Updated” date will be revised. Continued use of our website after updates are posted means you accept the revised terms.
Governing Law & Dispute Resolution
These Terms of Service and your use of our website are governed by the laws of the State of California, United States, without regard to conflict of law principles.
If a dispute arises, we encourage you to contact us first so we can attempt to resolve the issue fairly and efficiently.
Severability & Entire Agreement
If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining terms will continue in full force.
These Terms of Service, together with our policies, represent the agreement between you and Attar Emporium regarding your use of our website and services.
Contact & Business Information
If you have questions about these Terms of Service, need clarification, or want to contact us about your order or account, email us at info@attaremporium.com.
Attar Emporium
Innovative Commerce Company LLC
4001 Inglewood Avenue, Building 101, Suite 313
Redondo Beach, California 90278
United States of America