Your satisfaction is our priority

At Attar Emporium, we carefully source and handle premium attar and perfume oils with a strong focus on quality. Because fragrance products are personal-use items, returns must meet specific hygiene and product-condition requirements.

This policy applies to purchases made through www.attaremporium.com. Please review the details below before initiating a return or refund request.

30-Day Return Window

You may request a return within 30 days of receiving your order. Return requests submitted after the 30-day period may not be accepted.

To be eligible, the product must remain unopened, unused, and in its original condition.

Return Eligibility

To qualify for a return, your item must meet all of the following conditions:

• The item is unused and unopened.
• The product is in its original packaging.
• The return request is made within 30 days of delivery.
• You can provide proof of purchase, such as an order number or receipt.
• The item was purchased directly from Attar Emporium.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items cannot be returned.

Opened products, used fragrance oils, tested items, customer-damaged products, final sale items, and gift cards may not be eligible for return.

How to Start a Return

To start a return, email us at info@attaremporium.com with your order number and reason for return.

Our team will review your request and provide return instructions if your item qualifies. Please do not send products back without approval.

Refund Processing

Once your return is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method.

Please allow your bank, card provider, PayPal, Shop Pay, or payment processor additional time to post the refund to your account.

Damaged, Missing, or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible. Include your order number, a description of the issue, and clear photos of the product and packaging.

Please keep all packaging until the issue is resolved, as photos or packaging details may be required for shipping claims or replacement approval.

Return Shipping

Unless the return is due to our error, customers are responsible for return shipping costs. Original shipping fees may be non-refundable unless required by law or approved by our team.

Exchanges

Exchanges may be offered when eligible items are returned in unopened and original condition. Availability depends on current stock and approval by our support team.