We Are Here to Help
Contact Us
Whether you have a question about an order, a product, or simply want to know more about what we carry — our team is ready to help. Reach out through any of the channels below.
Email Us
info@attaremporium.com
Response within 1–2 business days
Customer Support
info@attaremporium.com
For order issues and general enquiries
Instagram
@attar_emporium_usa
Follow us for updates and new arrivals
Business Information
Brand Name
Attar Emporium
Legal Entity
Innovative Commerce Company LLC
Registration Number
202115410584
Registered Address
4001 Inglewood Avenue
Building 101, Suite 313
Redondo Beach, California 90278
United States of America
Building 101, Suite 313
Redondo Beach, California 90278
United States of America
Website
Email Contacts
Sales & Orders
General Support
Response Time
Within 1–2 business days
Business Hours
Monday
9:00 AM – 5:00 PM
Tuesday
9:00 AM – 5:00 PM
Wednesday
9:00 AM – 5:00 PM
Thursday
9:00 AM – 5:00 PM
Friday
9:00 AM – 5:00 PM
Sat – Sun
Closed
Pacific Time (GMT −08:00)
Live Chat
Availability
Available on our website during business hours, Monday through Friday.
Platform
Shopify live chat — look for the chat icon on any page of our website.
Send Us a Message
Fill in the form below and a member of our team will get back to you within 1–2 business days. Fields marked with an asterisk are required.
Common Questions
Before reaching out, you may find an answer below. If not, please use the contact form above or email us directly — we are always happy to help.
How long does it take to receive a response?
We aim to respond to all enquiries within 1–2 business days. Our team operates Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. Enquiries received on weekends will be addressed on the following Monday.
Where do you ship to?
We ship to the United States, United Kingdom, Canada, Australia, Japan, Mexico, and select additional international destinations. For full details, please review our Shipping Policy.
How do I track my order?
Once your order ships, you will receive a confirmation email containing your tracking number and a link to track your package. If you have not received this email, please check your spam folder before contacting us.
What is your return policy?
We offer a 30-day return window for unopened, unaltered products. For full details on eligibility and the return process, please see our Refund Policy.
Do you offer wholesale or B2B pricing?
Yes. We work with retailers, spas, boutiques, and other businesses through our B2B programme. To enquire about wholesale pricing or bulk orders, please contact us at info@attaremporium.com with details about your business.
Are all your products alcohol-free?
Yes. All products in our collection are alcohol-free fragrance oils. They are intended for external use only and are not formulated with alcohol carriers. If you have specific ingredient concerns, please contact us before ordering.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely. For full details, see our Payment Policy.
Can I place an order by email?
If you are experiencing difficulties placing an order through our website, or if you require assistance due to an accessibility barrier, please contact us at info@attaremporium.com and we will help you complete your purchase directly.
Full Business Details
Attar Emporium — Official Company Details
Brand Name
Attar Emporium
Legal Entity Name
Innovative Commerce Company LLC
Company Registration Number
202115410584
Operating Since
2024
Registered Address
4001 Inglewood Avenue
Building 101, Suite 313
Redondo Beach, California 90278
United States of America
Building 101, Suite 313
Redondo Beach, California 90278
United States of America
Website
Sales & Orders Email
General Support Email
Instagram
E-Commerce Platform
Shopify
Payment Processors
Shopify Payments (Stripe), PayPal, Apple Pay, Google Pay, Shop Pay
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM PT
Saturday – Sunday: Closed
Saturday – Sunday: Closed
Email Response Time
Within 1–2 business days
Live Chat
Available on the website during business hours
Ships From
Redondo Beach, California, USA
Markets Served
USA, United Kingdom, Canada, Australia, Japan, Mexico & select international locations
Order Processing Time
1–3 business days
Return Window
30 days for unopened products